Privacy policy
PRIVACY POLICY
PIPPA STUDIO, titulaire Ferreira Sanfins, recognises the importance of protecting your personal data, regardless of the nature of that data. We place great value on honesty and transparency, aiming to build strong and lasting relationships with our customers, founded on trust and mutual benefit. Under the Loi fédérale sur la protection des données (LPD), PIPPA STUDIO has implemented a set of security measures to protect your data, as outlined in this Privacy Policy.
This policy aims to explain how PIPPA STUDIO, titulaire Ferreira Sanfins, processes your data. To purchase from our online store, you must accept this Policy, as acceptance is essential and mandatory for the delivery of our products.
Suppose you have any questions regarding this Policy, you may contact us at the following email address: hello@pippastudio.ch, or by post at: PIPPA STUDIO, titulaire Ferreira Sanfins, Chemin de Lécherettaz 1, 1885 Chesières - Switzerland.
This privacy policy is primarily intended for Swiss nationals and is mainly based on the LPD. On a case-by-case basis, the General Data Protection Regulation (GDPR) may apply, in which case this privacy policy shall also apply.
1. COMPANY IDENTIFICATION
1.1. This website and the associated Privacy Policy are managed by PIPPA STUDIO, titulaire Ferreira Sanfins, Chemin de Lécherettaz 1, 1885 Chesières.
1.2. By browsing our website, you agree to the terms set out in this Privacy Policy.
2. OUR PRINCIPLES
2.1. Respect for the customer’s wishes
We respect your privacy and the security of your data. That is why we ensure compliance with the customer’s wishes and provide autonomous, free, and simple management of their privacy preferences. Therefore, if you disagree with any point of this Policy, you may object at any time by contacting us by email at: hello@pippastudio.ch, or by post at: PIPPA STUDIO, titulaire Ferreira Sanfins, Chemin de Lécherettaz 1, 1885 Chesières. We will make every reasonable effort to honour your requests and address your concerns.
2.2. Best practices
As the controller of personal data processing, PIPPA STUDIO, titulaire Ferreira Sanfins, determines the purposes and means of processing your data, including the applicable security measures.
2.3. Strict necessity
When processing data that may identify you, either directly or indirectly, we apply the principle of strict necessity. This means that the use of your data is always limited to what is strictly necessary, so as not to exceed the original purpose for which it was collected and/or processed.
3. COLLECTION AND PROCESSING OF PERSONAL DATA
3.1. The personal data collected and processed by PIPPA STUDIO, titulaire Ferreira Sanfins, are only those that you provide voluntarily, explicitly, and unequivocally via the forms on this site, as well as data transmitted by third parties or subcontractors in the context of providing services to you.
3.2. We process different categories of personal data. The main categories are listed below for informational purposes.
3.2.1. Basic data:
This includes fundamental information about you, such as name, gender, date of birth, payment information, size, email address, mobile phone number, communications you send us, social media profiles, and postal address.
Basic data is collected when you:
• Create an account on the PIPPA STUDIO store;
• Purchase on our online store;
• Subscribe to our newsletter;
• Register for our affiliate programme;
• Participate in a contest we organise;
• Contact our customer service (via the contact form, email, or WhatsApp message);
• Or send us messages via our social media channels.
Examples of basic data include: title, first name, last name, gender, date of birth, postal address, email address, mobile phone number, customer number, payment information (e.g.: saved payment methods, bank details, billing address), information regarding the use of our online store (registration on pippastudio.ch or guest purchase), language preferences, interests, social media profiles, advertising preferences, newsletter subscription, contest participation information, and date/time of registration.
You may also receive our online offers through a service provider such as Google or Facebook. These providers may collect data that they share with us, such as your interests, gender, or age group. To learn more about the data collected by these providers, please consult their respective privacy policies.
3.2.2. Contractual data:
This refers to data collected when concluding and executing a contract, for example, information related to contract conclusion or customer satisfaction. When you purchase our products, we collect behavioural and transactional data.
Contractual data includes, for example, information relating to the contract, such as order dates, order details, and purchased products. For order management, we collect data such as delivery address, completed or pending deliveries, and payment methods. We collect data resulting from interactions with our customer service, including technical questions, product usage, and usage precautions. We collect information on defects and complaints. We also conduct satisfaction surveys, during which we collect data. Security checks are performed, particularly to detect fraudulent actions.
3.2.3. Communication data:
This is data we collect when you contact us, or we contact you. For example, if you contact our customer service, we process your contact by collecting information on the type of contact, the date of the contact, and the channel used.
Communication data includes, for example: name, email address, phone number, content of exchanges, social media posts, responses to surveys and satisfaction questionnaires, and information on the communication channel and timing.
3.2.4. Behavioural and transactional data:
This is data we collect when you make purchases on the PIPPA STUDIO online store.
Behavioural and transactional data includes, for example: your behaviour on our online store, such as completed or cancelled purchases, favourite items, viewed products, search terms, search results, selected payment and delivery methods, among others, as well as your participation in our contests.
3.2.5. Preference data:
This is data we collect to offer you products tailored to your preferences and interests. We collect information about your tastes and preferences so that our communication and advertising align with your interests.
3.2.6. Technical data:
This refers to the data we collect on our online store, specifically the type of device you use to access it (e.g., tablet, PC, smartphone).
Technical data includes, for example, the IP address of your device or other identifiers (such as a MAC address), device identifiers via cookies, device and configuration information (language, operating system), browser information, data on actions taken on our online store, approximate location data, and time of use.
3.3. We may use subcontractors during our activities, including but not limited to services related to payment, website management, and marketing. We may share your data with third-party service providers. During our business operations, we work with service providers in Switzerland and abroad, with whom we share your data. These include e-commerce platforms, logistics and transportation companies, advertising and IT service providers, payment providers, and banks, among others, to provide you with our products and services. We use the following providers:
3.3.1. Shopify: our online store is hosted by Shopify Inc., which provides us with the e-commerce platform that allows us to sell our products and services. Your data is stored through Shopify’s data storage, databases, and the general Shopify application. It is stored on a secure server protected by a firewall. For more information, please consult Shopify’s privacy policy: https://www.shopify.com/legal/privacy.
3.3.2. Shopify Payments: We use Shopify Payments as our payment gateway to allow you to make secure purchases in our online store. Shopify stores your card data, which is encrypted in accordance with the PCI-DSS (Payment Card Industry Data Security Standard). Transaction data is retained only for the time necessary to complete the transaction and is then deleted. All direct payment services comply with PCI-DSS requirements, which are managed by the PCI Security Standards Council (e.g., Visa, MasterCard, etc.). For more information: https://www.shopify.com/legal/privacy. If you choose TWINT as your payment method, your data will be shared with both Shopify and TWINT, each processing the data according to its role. TWINT notably handles the payment authorisation via its app - more info: https://www.twint.ch/en/data-privacy. If you pay via Google Pay, your data will be processed by Shopify Payments and Google Pay. For more information, please refer to Google Pay's Privacy Notice. If you pay via Apple Pay, Shopify Payments ensures security using methods such as 3D Secure. For more information, please visit: https://www.apple.com/legal/privacy/data/en/apple-pay.
3.3.3. PayPal: We use PayPal as a secure payment method. By selecting this option, your data will be shared with PayPal. For more information, please visit: https://www.paypal.com/us/legalhub/paypal/privacy-full.
3.3.4. Google Analytics: we use this service to analyse site traffic and improve the user experience. Provider: Google Ireland Ltd. (Ireland), with possible processing by Google LLC (United States). Google collects information such as visit duration, pages visited, and geographical area. For more information, please visit: https://policies.google.com/privacy?hl=en-US and https://policies.google.com/technologies/partner-sites.
3.3.5. Social Media Platforms: We use analytical and advertising tools from third parties that may collect data on your browsing for measurement, personalisation, and remarketing purposes. The main providers are:
· Facebook & Instagram (Meta Platforms Ireland Ltd.): via the Facebook Pixel, to measure campaign performance and serve personalised ads. More info: https://www.facebook.com/privacy/policy
· Google Ads: via Google Tag Manager, to analyse behaviour and measure the effectiveness of our campaigns. Google may transfer data to the United States. More info: https://policies.google.com/privacy
· YouTube (Google LLC): for embedding hosted videos. Even without an account, technical data may be collected. More info: https://policies.google.com/privacy
· TikTok: via the TikTok Pixel provided by TikTok Technology Limited (Ireland). Data is shared for personalised advertising. Privacy policy: https://www.tiktok.com/legal/page/eea/privacy-policy/en
· Pinterest: via the Pinterest Tag from Pinterest Europe Ltd., to track conversions and serve relevant ads. More info: https://policy.pinterest.com/pt-pt/privacy-policy
3.3.6. Swiss Post: We use the services of Swiss Post to deliver your orders. Your data, such as name, first name, and postal address, is shared for this purpose. More info: https://www.post.ch/fr/pages/footer/protection-des-donnees-et-informations-legales.
3.3.7. Swiss21.org AG (AbaNinja): We use the services of Swiss21.org, in particular the AbaNinja module, for administrative and accounting management, including invoicing. Your data (name, address, email, order information) may be processed for this purpose. More info: https://swiss21.org/fr/politique-de-confidentialite.
3.3.8. Klaviyo: We use the services of Klaviyo Inc. to manage email marketing campaigns, newsletters, and personalised communications. Your data (name, email, preferred language, interactions) is processed to personalise our communication and analyse its effectiveness. Klaviyo acts as a data processor. Privacy policy: https://www.klaviyo.com/legal/privacy/privacy-notice.
3.4. We may also disclose your data to Swiss or foreign authorities if required or permitted by law, or if necessary to protect our interests.
4. PURPOSE OF PERSONAL DATA PROCESSING
4.1. Your data is collected and processed by PIPPA STUDIO, titulaire Ferreira Sanfins, solely for purposes strictly related to the use of this website, the associated services, the sale of products, the management and improvement of the loyalty programme, direct marketing, and customer service management.
4.2. PIPPA STUDIO strives to maintain a lasting relationship with its customers by providing them with relevant benefits, information, and content related to the PIPPA STUDIO brand. Your data will only be processed for these specific, explicit, and legitimate purposes and will not be further processed in a manner incompatible with these purposes. The data collected is adequate, relevant, and not excessive for these purposes.
4.3. Your data may also be used for other processing within the permitted limits. In particular, it may be used for:
a) When purchasing on the site, we collect your data (e.g., email address, delivery address, credit card number, phone number) via the purchase form, solely for invoicing, processing, handling, and shipping the ordered products.
b) When you contact our Customer Service, we collect your data (first name, last name, email address) solely to provide the requested assistance related to the use of the online store pippastudio.ch.
c) When you fill out our contact form, the data provided is stored only to process your request. It will not be shared with third parties without your consent.
d) Upon registration, we collect your name, email address, and mailing address to facilitate your future orders.
e) When you subscribe to our newsletter, we collect your email address to send you our marketing communications.
f) When you browse our website, we use Cookies. Depending on your preference settings on our site and your interactions with us, some information derived from Cookies may be used to ensure the proper functioning of the site (display, cart, registration, screen resolution, and offer improvement, among others). These data may include: logs, location, session duration, viewed products, device type, browser, and IP address.
We use the following categories of cookies on our online store:
• Necessary Cookies: These are essential for the proper functioning of our online store and certain features, such as the ability to log in and add items to the cart.
• Personalisation Cookies: These cookies store information about your actions to personalise your next visit to our online store.
• Analytics Cookies: These cookies help us understand how you interact with our online store. We use this data to identify areas for improvement.
• Marketing Cookies: These cookies are used by us and our partners, including Shopify, to optimise marketing communications and show you advertisements on other sites.
You can manage your consent by configuring your browser to limit or block the use of cookies. Please note that some site features may be limited without cookies.
g) When you visit our site and subsequently access other platforms containing advertising (social networks, Google or its partners), you may see advertisements for our brand. This data may also be used to target potential new customers who may be interested in our products.
h) This site uses Google Analytics, a service provided by Google LLC. Cookies are used to analyse your browsing and improve the user experience. The information generated by these cookies (including your IP address) may be transmitted to Google, which processes it according to applicable rules. When IP anonymisation is enabled, Google truncates your IP address before any transfer to the United States, thereby limiting identification. The collected data is used to analyse site activity, produce statistical reports, and optimise services. Your IP address will not be linked to other data stored by Google. You can disable the use of cookies in your browser settings. Please note that this may limit some site functionalities. If you wish to prevent Google Analytics from collecting your data, you can install an opt-out browser add-on available here: http://tools.google.com/dlpage/gaoptout
4.4. When data is collected, mandatory fields are marked with an asterisk, as this data is necessary to:
• Enter a contract with you (e.g., sale of products via our site);
• Provide you with the requested service (e.g., sending a newsletter);
• Comply with legal obligations (e.g., invoicing).
4.5. Your data may be transmitted to service providers partnering with PIPPA STUDIO, titulaire Ferreira Sanfins, in the context of the execution of the proposed services, as well as to judicial, tax, or regulatory authorities by legal obligations, as explained in sections 3.3 and 3.4.
5. LEGAL BASIS
Respect for the client’s wishes is one of PIPPA STUDIO, titulaire Ferreira Sanfins, main priorities when it comes to the processing of personal data. Therefore, your explicit and unambiguous consent will always be requested for any data processing that is not strictly necessary for the performance of the relevant service, such as the provision of services or the delivery of purchased products.
We may also process your data based on the necessity to perform the contract you enter into with us or on any other legitimate interest.
6. YOUR RIGHTS
6.1. To exercise your rights of access, rectification, deletion, erasure or blocking of your data, you may send us a written request to the following email address: hello@pippastudio.ch or by post to the following address: PIPPA STUDIO, titulaire Ferreira Sanfins, Chemin de Lécherettaz 1, 1885 Chesières - Switzerland.
6.2. If you no longer wish to receive marketing communications from us, you may exercise your right to object to the processing of your data at any time. You can notify us by email at: hello@pippastudio.ch or by post at the address indicated above.
7. SECURITY
7.1. PIPPA STUDIO, titulaire Ferreira Sanfins, implements appropriate security measures to protect your data against accidental or unlawful destruction, accidental loss, alteration, disclosure or unauthorised access, and against any other form of unauthorised or unlawful processing. We contractually require the same level of protection from our trusted partners who process your data on our behalf.
7.2. However, PIPPA STUDIO, titulaire Ferreira Sanfins, cannot guarantee that the security measures adopted to protect this website and the transmission of data will prevent all unauthorised access or loss of data. Therefore, we recommend that you protect your computer with appropriate software (for example, an up-to-date antivirus programme) and use a secure browser with tools such as a firewall and anti-spam filters when transmitting data.
8. RETENTION AND PROCESSING PERIOD
8.1. Your data is retained by PIPPA STUDIO, titulaire Ferreira Sanfins, only for as long as is strictly necessary for the purposes mentioned in this Policy, unless it is required to retain it to demonstrate compliance with legal obligations or until the expiry of the applicable statutory limitation periods. A longer retention period may also be imposed by law.
8.2. Once your data is no longer required, it will be deleted from our systems and records or anonymised in such a way that you can no longer be directly or indirectly identified.
9. DISCLOSURE OF YOUR DATA ABROAD
9.1. Your data is processed and stored primarily in Switzerland, the European Economic Area (EEA), and the United States.
9.2. When we use subcontractors, it is possible that personal data may be transferred outside the geographical area mentioned in section 3 above. The countries in question may not have data protection regulations that provide the same level of protection as those in Switzerland or the EEA.
Last updated: July 23, 2025